| Frequently Asked Questions |
| Q. |
How do I place an order? |
| A. |
First you browse our selection of apparel and related items. Once you find what you are looking for, simply enter the quantity per item, color and size on each product page. Then you click the "Add To Cart" button and proceed to checkout. Before checkout you will be prompted to attach your logo to your order, and to pick the colors of your logo from our thread chart. Once that is complete you will enter your personal information and continue the checkout process. |
| Q. |
What happens to my attached logo? |
| A. |
Your logo goes to our art department where we will set it up for embroidery. Once complete you will receive an e-mail link to view and approve your logo so we may start production of your order. |
| Q. |
How much is the set-up fee? |
| A. |
The set up fee is included in the price. |
| Q. |
What happens if I do not like how my logo looks? |
| A. |
If you do not like how your logo looks, you will enter the details you want to change in the text box provided. From there you click on the "Disapproved" button and your logo will go back to the art department for revision. |
| Q. |
What do I do if I do not have a logo to attach to my order? |
| A. |
You can send the logo to us when available at: mmcmanus@carpedieminc.com Keep in mind that we will not start your order until your art is received and approved. Also note, we consider anything stitched on our products to be a logo, even if it is just text. |
| Q. |
What if I am a returning customer? |
| A. |
If you are a returning customer we should have your logo on file. During the checkout process simply check the box stating your logo is on file or existing and give us a brief description of your logo. |
| Q. |
How long will my order take? |
| A. |
Your order will ship within 2-3 weeks of the approval of your logo sample. |
| Q. |
How do I pay for my order? |
| A. |
You pay for your order at checkout, and we accept, Visa, MC, Discover and American Express. |
| Q. |
Can I add to my order once it has been placed? |
| A. |
You will not be able to add to the order after it has been placed. You must return to www.cdembpromo.com and place a new order. |
| Q. |
What if the logo I attach is larger than the 3.5 inches x 3.5 inches included in the embroidery price? |
| A. |
If your logo is larger than 3.5 inches x 3.5 inches after resizing we will quote the additional embroidery and setup charges before production. Logos are also limited to 12,000 stitches. If your logo is larger than 12,000 stitches we will quote the additional embroidery and set up charges before production. |
| Q. |
Can I get my shirts personalized with names? |
| A. |
Yes, you can. When choosing your logo location for each item, you can also select personalization. Once all items are in your shopping cart, you will click on the link in the “sizes/colors – upcharges” column. In the next screen you will chose personalization location, font type, thread color, and indicate the personalization for each item. |
| Q. |
What are Carpe Diem’s return policies? |
| A. |
If you are dissatisfied with your order for any reason, please contact our customer service department directly within 30 days of order delivery. Unfortunately, we cannot accept returns of washed or worn items. Our customer service number is 1-877-291-4303. |
